Mar 12
A client called yesterday for help … ”mail has stopped collecting my emails” was the issue. As you would expect in a business environment email is viewed locally using an imap connection to the server. Briefly, the IMAP connection allows access and updating from multiple email clients (including webmail) and ensures that all of your email history is retained on your mail server for safety.
Diagnostics showed:
- the connection with the server was ok
- other email clients could access the mailbox using imap
- there was nothing untoward in the server logs
- stopping and restarting mail.app had no effect
- stopping and restarting the iMac had no effect
The immediate workaround was to use another email client to monitor (and action) urgent emails. In this case the client was able to use his iPhone while we investigated further.
